AccuNums Terms of Service

Last Updated: 16/11/2025

1. Introduction [1]

These Terms of Service (the "Terms") govern your access to and use of the caller ID, spam scoring, and related data services provided by AccuNums ("AccuNums", "we", "our", or "us") through our website AccuNums.com, APIs, web tools, mobile or desktop interfaces, and any other products or services we make available (collectively, the "Services").

The Services are intended primarily for use by businesses, organizations, and professionals. By using the Services, you represent that you are acting for purposes relating to your trade, business, craft, or profession and not as a consumer, to the maximum extent permitted by applicable law.

Your use of the Services is conditioned on your acceptance of and compliance with these Terms. If you are using the Services on behalf of an organization, you are agreeing to these Terms on behalf of that organization and you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

2. Eligibility [2]

By using the Services, you represent and warrant that:

• You are at least the age of majority in your jurisdiction, or have the consent of a parent or guardian.
• You are legally capable of entering into binding contracts.
• You are not barred from using the Services under any applicable laws.
• You will only use the Services in accordance with these Terms and with all applicable laws and regulations, including, without limitation, telecommunications, privacy, consumer protection, anti-spam, and data protection laws.
• You are accessing and using the Services for business or professional purposes and not as a consumer, to the maximum extent permitted by applicable law.

To the extent that you are classified as a consumer under the laws of your jurisdiction, any mandatory statutory rights and protections you have as a consumer are not limited or excluded by these Terms.

3. Account Registration and Security [3]

To access certain features of the Services, you may be required to create an account and provide certain information, such as your name, company name, email address, and billing details.

You agree that:

• You will provide accurate, current, and complete information during registration.
• You will promptly update your information if it changes.
• You are responsible for safeguarding your account credentials and for all activity conducted under your account.
• You will immediately notify AccuNums of any unauthorized access or suspicious activity associated with your account.

AccuNums reserves the right to suspend or terminate any account that we reasonably believe is in violation of these Terms or is otherwise being used in an unlawful or abusive manner.

4. Description of the Services [4]

AccuNums provides data and analytics related to phone numbers, including, but not limited to:

• Caller identification and associated metadata.
• Spam, fraud, or risk scoring estimates.
• Reputation and behavioral signals related to phone numbers where available.
• APIs, dashboards, tools, and integrations that enable you to query our datasets.

Our Services may rely on multiple sources of information, including third-party data providers, public records, partner inputs, machine learning models, and user-contributed data. While we strive to provide accurate and timely information, we do not guarantee that any caller ID, spam score, or related information is complete, correct, or up to date.

5. Acceptable Use and Prohibited Activities [5]

You agree to use the Services only for purposes that are lawful and permitted by these Terms. You shall not, and shall not permit any third party to:

1. Violation of Law: Use the Services for any unlawful, harmful, fraudulent, or malicious purpose, including in violation of any local, national, or international laws, regulations, or industry rules.
2. Unlawful Telemarketing or Spam: Use the Services to:
   • Facilitate or engage in unlawful robocalls or unsolicited communications.
   • Bypass or ignore consent requirements, do-not-call regulations, or other consumer protections.
   • Build or enhance lists that will be used solely or primarily for unsolicited contact.
3. Abuse of Data: Use the data from the Services to harass, stalk, intimidate, discriminate, or otherwise harm individuals or entities.
4. Reverse Engineering: Decompile, disassemble, or reverse engineer any part of the Services, or derive any source code or underlying algorithms except to the limited extent permitted by applicable law.
5. Excessive Load: Interfere with or disrupt the integrity or performance of the Services, including by imposing an unreasonable or disproportionately large load on our infrastructure.
6. Resale Without Permission: Resell, sublicense, lease, distribute, or otherwise make the Services available to third parties except as expressly allowed in a written agreement with AccuNums.
7. Misrepresentation: Represent any output from the Services as being absolute fact without appropriate disclaimers, or misrepresent your relationship with AccuNums.

6. Caller ID and Spam Score Specific Terms [6]

The caller ID and spam score information provided by AccuNums is inherently probabilistic in nature. You acknowledge and agree that:

• Spam scores, risk scores, or reputation indicators are estimates and do not represent definitive or legal classifications.
• False positives (legitimate numbers flagged as spam) and false negatives (spam numbers not flagged) can and do occur.
• You will not rely solely on AccuNums data to make high-risk decisions about individuals or entities without additional verification or due diligence.
• You are solely responsible for how you interpret and use the information provided and for any decisions made based on such information.

To the fullest extent permitted by law, AccuNums is not liable for any damages or losses arising from your reliance on any caller ID, spam score, or related information obtained through the Services.

7. Privacy and Data Protection [7]

Your use of the Services may involve the submission or processing of information that relates to identified or identifiable individuals. You agree that:

• You will only submit or access personal data in compliance with applicable data protection and privacy laws.
• You are responsible for providing any required notices and obtaining any required consents from data subjects.
• You will implement appropriate technical and organizational measures to protect any data you retrieve or store from the Services.

Our collection and use of personal information is described in more detail in our Privacy Policy, which is incorporated by reference into these Terms. By using the Services, you also agree to the terms of our Privacy Policy.

8. Third-Party Services and Data [8]

The Services may incorporate or rely on data or services provided by third parties. AccuNums does not control and is not responsible for the accuracy, completeness, or legality of any third-party content, and your use of such content may be subject to separate terms and policies of those third parties.

You acknowledge that:

• We may modify or discontinue access to specific third-party sources at any time.
• We may be required to share limited information with third parties to provide certain features of the Services.
• Any reliance on third-party data is at your own risk.

9. Fees, Billing, and Payment [9]

Certain features of the Services may be offered on a paid basis, including usage-based pricing, subscription plans, or enterprise agreements.

You agree that:

• You will pay all fees associated with your use of the Services according to the pricing, billing, and payment terms provided to you at the time of purchase or as otherwise agreed in writing.
• Unless expressly stated otherwise in these Terms or required by applicable law, all fees are non-refundable and are subject to the provisions in Section 10 (Refunds, Cancellations, and Chargebacks).
• API credits, usage-based balances, or similar units do not represent a deposit or escrow, have no cash value, and are not redeemable or refundable for money, except where required by applicable law.
• Credits, bundles, or balances may be subject to expiration, minimum usage, or other conditions, as described at the time of purchase or in your account.
• AccuNums may change its pricing or introduce new fees upon reasonable notice, which may be provided through the Services, by email, or on the website.
• Failure to pay any applicable fees may result in suspension or termination of your access to the Services.

10. Refunds, Cancellations, and Chargebacks [10]

10.1 General Rule – Non-Refundable Fees

Except as expressly provided in this Section 10 or required by applicable law, all fees, purchases of credits, subscription charges, and other payments made to AccuNums are final and non-refundable. This includes, without limitation:

• One-time purchases of API credits or usage bundles;
• Recurring subscription fees or minimum commits;
• Setup, onboarding, or account configuration fees (if applicable).

Credits and usage balances are a license to access and use the Services and do not constitute money, electronic money, or stored value.

For subscription Services, cancellation stops future renewals. Except where required by applicable law (including the consumer cancellation rights described in Section 10.6), we do not provide refunds for unused portions of an already-started billing period; there are no refunds on unused subscription periods.

If you pre-order a Product or feature that is not yet available, you may cancel the pre-order and request a refund for any reason until the Product is first delivered or made available to you. After delivery, the standard rules in this Section 10 (including any applicable consumer rights) apply to that purchase.

10.2 Discretionary Refunds and Service Credits

Outside of the specific 14-day consumer cancellation rights described in Section 10.6 and any other non-waivable statutory rights you may have, refunds are provided at our sole discretion, on a case-by-case basis, and may be refused. We may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behaviour that entitles us to counterclaim the refund.

If we experience a documented, material, and attributable service error or outage that prevents you from using the Services in accordance with these Terms, we may, at our discretion and as your sole and exclusive contractual remedy:

• Issue a refund of the affected portion of prepaid fees; or
• Credit your account with additional usage or term extensions for future use of the Services; or
• Replace or re-deliver the affected Product or Service where a technical problem prevented or unreasonably delayed delivery.

Any such remedy will only apply where the issue is caused primarily by AccuNums and not by your integration, your infrastructure, your failure to comply with these Terms, or the acts or omissions of third parties.

10.3 Promotional, Trial, and Free Credits

Any trial, promotional, bonus, or free credits provided by AccuNums:

• Are granted at our discretion;
• May be subject to additional conditions, usage limits, or expiry dates; and
• Are not refundable, not convertible to cash, and not transferable.

10.4 Process and Timing for Refunds

Where we agree or are legally required to issue a refund (including in connection with the consumer cancellation rights described in Section 10.6):

• How we pay refunds. Refunds will typically be made using the same payment method you used for the original transaction, where reasonably possible. We may request information necessary to process the refund (for example, proof of payment or account details).
• When we pay refunds. We will process refunds without undue delay. Where you exercise a qualifying consumer cancellation right under Section 10.6, we will reimburse you no later than fourteen (14) days from the day we are informed of your decision to cancel.
• Refund request window. Except where a longer period is required by applicable law, you must contact us and request any refund that we are responsible for (including any sales-tax-related refund) within sixty (60) days from the date of the relevant transaction. Refund requests made after this period will not be processed.
• No additional fees. We will not charge you fees for the reimbursement itself, but we are not responsible for delays or charges imposed by payment providers, intermediary banks, or currency conversion.

10.5 Chargebacks and Billing Disputes

You agree to first contact AccuNums to attempt to resolve any billing or payment issue before initiating a chargeback or payment dispute with your bank or payment provider.

If you initiate a chargeback or payment dispute:

• We may suspend or terminate your access to the Services while the dispute is under investigation;
• We reserve the right to dispute any chargeback or reversal that we reasonably believe is invalid, abusive, fraudulent, or in breach of these Terms; and
• If the outcome of the dispute is in our favour, you remain responsible for all fees, including any third-party chargeback or collection costs, and we may recover such amounts by charging your account or using other lawful means.

10.6 Consumer 14-Day Cancellation Right and Mandatory Rights

To the extent you are classified as a consumer under the laws of your jurisdiction (a "Consumer"), you may have additional mandatory statutory rights that cannot be limited by these Terms. This Section 10.6 describes how we apply a 14-day cancellation right for Consumers, in addition to any other non-waivable rights you may have (for example, where a Product is faulty, not as described, or not fit for purpose).

14-day cancellation period. If you are a Consumer and no exception applies (see below), you have the right to cancel your contract for a Product purchased through the Services and request a refund within fourteen (14) days without giving any reason. The cancellation period ends fourteen (14) days after the day following completion of the relevant transaction.

To meet this deadline, it is sufficient that you send us a clear statement of your decision to cancel before the 14-day period expires. You can exercise this right by emailing us at [email protected] with enough information for us to identify your order (such as your name, email address used for purchase, order reference, and the Product you wish to cancel). You may also cancel by sending us any other clear, unambiguous statement through our available communication channels. If you contact us through an online form that we make available for this purpose, we will acknowledge receipt of your cancellation request without undue delay.

Subscriptions. For subscription Services, this 14-day Consumer cancellation right applies only to the initial subscription purchase. It does not apply to subsequent automatic renewals of the same subscription, except where such rights are mandatory under applicable law.

Effect of cancellation. If you cancel a qualifying transaction within the 14-day period:

• We will reimburse all payments received from you for the cancelled transaction;
• We will make the reimbursement without undue delay and no later than fourteen (14) days after the day on which we are informed of your decision to cancel; and
• We will use the same means of payment you used for the original transaction, unless we expressly agree otherwise with you, and you will not incur any fees as a result of the reimbursement itself.

Exceptions to the 14-day right. Your 14-day Consumer cancellation right does not apply, to the fullest extent permitted by law, to:

• The supply of digital content (including access to APIs, datasets, dashboards, or other online tools) where:
  • the digital content is not supplied on a tangible medium; and
  • you have expressly requested or consented to immediate performance or delivery; and
  • delivery (for example, access, download, or streaming) has begun.
• Products or Services that you have already fully received and had the benefit of during the 14-day period, to the extent permitted by applicable law.

This Section 10.6 does not limit or exclude any other mandatory rights you may have as a Consumer under applicable law. If there is any conflict between this Section 10 and such mandatory rights, those mandatory rights will prevail.

11. Intellectual Property [11]

The Services, including all software, technology, algorithms, models, visual interfaces, graphics, design, compilations of data, and all other intellectual property rights, are and will remain the exclusive property of AccuNums and its licensors.

Subject to your compliance with these Terms, AccuNums grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business purposes or personal use (as applicable).

You may not:

• Copy, modify, or create derivative works of any part of the Services.
• Remove or alter any proprietary notices contained in or on the Services.
• Use any AccuNums trademark, logo, or branding without our prior written consent.

12. User Content and Feedback [12]

You may provide information, feedback, or suggestions to AccuNums, including but not limited to improvements, bug reports, or feature requests ("Feedback").

By submitting Feedback, you:

• Represent that you have the right to share the Feedback.
• Grant AccuNums a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the Feedback into products and services without any obligation or compensation to you.

13. Disclaimers [13]

THE SERVICES AND ALL INFORMATION PROVIDED THROUGH THE SERVICES, INCLUDING CALLER ID AND SPAM SCORES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

Without limiting the foregoing, AccuNums specifically disclaims any warranties of:

• Accuracy, completeness, reliability, or timeliness of any data.
• Non-infringement, merchantability, or fitness for a particular purpose.
• Uninterrupted or error-free operation of the Services.
• Security against all unauthorized access or use.

You acknowledge that:

• Telephone number data and spam reputation are subject to rapid change and may be incomplete or outdated.
• No information provided by AccuNums should be interpreted as legal, compliance, or professional advice.

14. Limitation of Liability [14]

To the fullest extent permitted by law, in no event shall AccuNums, its affiliates, directors, officers, employees, contractors, or licensors be liable for any:

• Indirect, incidental, special, consequential, or punitive damages; or
• Loss of profits, revenue, data, goodwill, or other intangible losses

arising out of or in connection with:

• Your access to or use of, or inability to access or use, the Services.
• Any conduct or content of any third party.
• Any content obtained from the Services.
• Unauthorized access, use, or alteration of your transmissions or content.

In any case, AccuNums’ aggregate liability arising out of or relating to these Terms or the Services shall be limited to the total amount you have paid to AccuNums for the Services in the twelve (12) months immediately preceding the event giving rise to the claim, or, if no such payments have been made, one hundred (100) US dollars (or equivalent in local currency).

15. Indemnification [15]

You agree to indemnify, defend, and hold harmless AccuNums and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

• Your access to or use of the Services.
• Your violation of these Terms.
• Your violation of any applicable law, rule, or regulation.
• Your misuse of any data or information obtained through the Services.

16. Suspension and Termination [16]

AccuNums may, in its sole discretion and without liability, suspend or terminate your access to the Services at any time, including if:

• You violate these Terms or any applicable law.
• Your use of the Services risks harm or liability to AccuNums, our infrastructure, or any third party.
• We are required to do so by law or by a third-party provider.

Upon termination:

• Your right to use the Services will immediately cease.
• Sections of these Terms that by their nature should survive termination (including, without limitation, intellectual property, disclaimers, limitations of liability, indemnification, and governing law) will survive.

17. Changes to the Services and Terms [17]

AccuNums is continually improving and evolving its Services. We may:

• Modify, enhance, or discontinue parts or all of the Services at any time.
• Update these Terms from time to time to reflect changes in the Services, legal requirements, or business practices.

When we make material changes to these Terms, we will take reasonable steps to notify you, such as by posting a notice on AccuNums.com or sending an email to the address associated with your account.

Your continued use of the Services after the effective date of any updated Terms constitutes your acceptance of the revised Terms.

18. Governing Law and Dispute Resolution [18]

These Terms and any dispute arising out of or relating to them or the Services will be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to conflicts of law principles, unless a different governing law is expressly agreed in a separate written agreement between you and AccuNums.

Subject to any mandatory rights you may have under applicable law (for example, if you are classified as a consumer in a particular jurisdiction), you agree that the courts of Cairo, Egypt, will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

Before initiating formal proceedings, the parties will first attempt in good faith to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Services through informal negotiations.

19. Compliance with Telecommunication and Anti-Spam Laws [19]

You acknowledge that your use of the Services may implicate various laws and regulations related to:

• Telemarketing and robocalls.
• Do-Not-Call registries and opt-out requirements.
• Consent and disclosure obligations.
• Electronic communications and spam (such as email and SMS regulations).

You are solely responsible for understanding and complying with all laws and regulations applicable to your communications and your use of our data. AccuNums does not provide legal advice and makes no representation that your particular uses of the Services will be compliant in your jurisdiction.

20. International Use [20]

AccuNums may be accessible from countries around the world. We do not represent that the Services are appropriate, permissible, or available for use in all jurisdictions.

If you access or use the Services from outside your home country:

• You are responsible for complying with local laws, including those regarding data protection, telecommunications, and consumer protection.
• You consent to the transfer and processing of your information in other countries where AccuNums or its service providers operate.

21. Entire Agreement and Severability [21]

These Terms, together with any order forms, addenda, or other written agreements expressly referencing these Terms, constitute the entire agreement between you and AccuNums regarding the Services and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

22. Contact Information [22]

If you have any questions about these Terms or the Services, you may contact us at:

AccuNums
Website: AccuNums.com
Email: [email protected]

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